Self Catering Terms and Conditions
DEPOSIT: Due at time of booking, the remaining balance is due 6 weeks prior to arrival.
Where the initial deposit has been made by debit or credit card, the balance will be charged to the same card 6 weeks in advance. If making a booking less than 6 weeks prior to arrival, full payment is required.
Luxury Highland Lodges - £200 per week (or part week).
Highland Lodges or Foresters Lodge - £150 per week (or part week).
Forestry Houses - £150 per week (or part week).
Holiday Cottages - £100 per week (or part week).
Holiday Caravans - £80 per week (or part week).
VAT: Value Added Tax is included at 20%
LINEN, TOWELS, HEATING, ELECTRICITY AND FUELS ARE INCLUDED IN THE COST OF YOUR HOLIDAY.
VEHICLES AND PARKING: Each holiday unit has private parking. Please note that vans and commercial vehicles are not accepted.
PETS: We regret that pets are not permitted in our holiday accommodation.
SMOKING: We have a non-smoking policy throughout our holiday accommodation and we ask guests to please adhere to this.
RESERVATIONS: Web bookings can be made at any time. Telephone reservations can be made during normal office hours and will be held for 7 days to allow for payment. When the office is not manned, a recording machine will take your messages. Your instructions will be dealt with promptly.
PERIOD OF HIRE: The period of hire is from 4.00pm on the day of commencement of the booking until 10.30am on the final day. It takes us some time to prepare your accommodation and it is therefore not possible to give entry until 4.00pm on the day of arrival. Customers should arrive within 36 hours of the commencement of the booking (unless by prior arrangement) otherwise the accommodation may be re-let. Please let us know if you are likely to be delayed.
ACCOMMODATION: Hire of accommodation is subject to our usual terms and conditions and on the understanding that customers will take all reasonable care of the accommodation and its contents and leave the property in a clean and tidy condition on departure.
Cancellations/changes to your booking: If you find that you have to cancel or change your booking, it is necessary to notify us as soon as possible, preferably in writing. Holiday cancellation or personal insurance is not included in the cost of the hire.
If you cancel the holiday the deposit is non-refundable, however if you have paid the full holiday price, you may be eligible for a refund, see below:
- More than 42 days (6 weeks): Full deposit.
- 21-42 days (3-6 weeks): 50% of the full accommodation cost or full deposit, whichever is greater.
- 14-21 days (2-3 weeks): 75% of the full accommodation cost.
- 14 days or less (less than 2 weeks): 100% of the accommodation cost.
Reception: Our reception is open at convenient times from Easter until September.
Restaurant and bar: Our spacious and comfortable restaurant and bar, situated nearby, offers an excellent menu at reasonable prices and is open April until the end of October.